Our Edge

The RDAC EDGE Offers an Exceptional Value for Clients Who Wish to Partner With a Recovery Agency That Packs Innovation and Quality Into Everything We Do.

The RDAC “Edge” reflects our deep understanding of, and total commitment to, our clients’ needs by providing several key advantages that, together, deliver a best-in-class suite of services that are an unmatched value in our marketplace:

  • Proven Results — While RDAC is a top performer when measured “by the numbers” against our peers, we also achieve significant results in other, equally important ways: comprehensive work strategies for clients’ entire portfolios, professional and results-focused interactions with consumers to achieve maximum results, high client satisfaction due to consistent and innovative practices, and long-term client relationships based on trust and true collaboration. Read more about RDAC’s results here. 
  • Effective Resolution — The solid building blocks that RDAC utilizes to formulate and repeat the patterns of success have a positive impact on our clients’ bottom lines, including higher receipts and increased cash flows. Our blueprint for effectively resolving delinquent debts and maximizing the returns on our clients’ portfolios, including a consultive approach, custom client solutions, and targeted recovery strategies, is described in detail here. 
  • Professional Staff — For a client- and service-centric business such as RDAC’s, people make the difference between success and failure. We attribute RDAC’s success to the professional conduct of our staff and our approach to creating and maintaining a stable and motivated workforce.  This includes matching individual qualifications and experience with the right job, through recruiting and screening, comprehensive training and development, and a commitment by management to continuously mentor other team members and direct reports. A description of RDAC’s professional staff is detailed here. 
  • A Culture of Service — The beliefs, behaviors, and characteristics of an organization form its culture and are disseminated throughout the organization through leadership example. RDAC’s leadership has set the bar for RDAC’s company culture by establishing a culture of service that places client and consumer service as a high priority; it is also the driving force for how we conduct ourselves, including exhibiting and maintaining a professional, helpful, and respectful service posture at all times. Read about RDAC’s company culture, client customer service, and independent consumer support here.
  • Comprehensive Security — It is critically important for our clients to know RDAC takes data security very seriously.  We have developed a complex infrastructure to protect confidential data from theft and misuse. In addition, the responses to potential threats, both internally and externally, require an ongoing program of due diligence to stay abreast of new threats. RDAChas implemented a multi-level security approach and extensive security compliance as described in detail here. 
  • Enterprise-wide Quality — Quality impacts every aspect of RDAC’s business and is implemented cross-functionally to touch all processes and procedures requiring quality checks and validations.  In addition to external consultant oversight, we internally monitor activities such as call recordings, account audits, complaints, and credit bureau reporting. Our regulatory compliance, stringent internal audits, and multiple third-party audits form a quality and compliance firewall to ensure quality is enforced. Read more about RDAC’s quality program here.