Enterprise-Wide Quality

The RDAC EDGE Offers Enterprise-Wide Quality for Clients Who Wish to be Certain That Quality Touches Every Process Associated With Servicing Their Portfolio.

Quality is implemented, documented, measured, audited, and evaluated across RDAC’s entire business. Treating quality as a formal process has several advantages that benefit RDAC and its clients, including ensuring adherence to regulatory compliance requirements, client contract and service requirements, and RDAC’s own internal work standards. In addition, internal and external auditing is performed to provide a double layer of assurance that RDAC is meeting its quality standards.

  • Regulatory Compliance. Regulatory compliance applies to nearly all processes associated with debt collection operations and covers a multitude of laws, rules, and regulations issued by federal and state governing bodies, including debt collection and financial regulations, higher education regulations, healthcare regulations, security regulations, financial regulations, state regulations, and industry-standard regulations. 
  • Stringent Internal Audits. RDAC’s internal audit program was developed in response to our pursuit of ACA International’s Professional Practices Management System (PPMS) certification. RDAC is one of the few collection agencies to achieve ACA PPMS certification: less than 2 percent of collection agencies are PPMS certified. PPMS requires that we evaluate our business operations against core areas that cover security, regulatory compliance, management, data and records, processes, responsibilities, training, controls, audits, and follow-through. Audits are conducted against RDAC’s PPMS documented procedures by RDAC’s audit personnel.
  • Multiple Third-Party Audits. RDAC uses a number of independent firms to provide third-party auditing services for our organization. External audits provide an independent assessment of the effectiveness and compliance of RDAC’s quality program. They also provide validation and proof, frequently via certifications backed by recognized subject-matter authorities, that RDAC is adhering to its quality program.