AWARD-WINNING CUSTOMER SERVICE
The operations team and client services department is committed to providing immeasurable, quality customer service to our clients and their former residents. As a collections partner with RentDebt, you will experience collections made easy.
Client Services
Provides initial and on-going training for existing and new employees on placement procedures, RentDebt ClientConnect web portal, and software integrations.
Offers a dedicated customer service representative for each clients and customer service support accessible Monday – Friday.
Each month, communities and corporate leaders receive auto-generated reports communicating the status of individual accounts and the performance of the portfolio in terms of dollars collected.
Each month, communities and corporate leaders receive auto-generated reports communicating the status of individual accounts and the performance of the portfolio in terms of dollars collected.
Operations
Professional, courteous, and bilingual collection specialists are experts trained specifically on lease agreements, industry verbiage, negotiations, and federal, state, and local laws.
Our team of tenured employees average 8+ years with our company.
Unlike other agencies, RentDebt’s specialized agents only work rental debt.
RentDebt has been voted one of Tennessee’s Top Workplaces for 6 consecutive years. At RentDebt, we strive to provide continuous improvement for the benefit of our clients, employees, and company while treating everyone in a fair and friendly manner with dignity and respect.