Careers

Job Title: Data Support Specialist
Reports To: Client Services Manager
FLSA Status:  Non-Exempt

Position Summary:
Accountable for the accurate and timely entry of all data and placement accounts.

Responsibilities:

• Maintain client placement schedule and process for manual, IT and/or E-placements.
• Process Placements and Placement Errors
• Scan documents into Bloodhound Collection Systems assigning them to correct accounts (media, client files, ACDV’s, etc.).
• Coordinate with CSR’s to ensure successful manual placements via Client Connect
• Review all placements to ensure all materials are received in their entirety and accurately.
• Contact clients to obtain any missing items or to complete items that cannot be worked by Collectors.
• Support CSR team in any data entry related requests.
• Support CSRs with client deliverables if needed (i.e. reports, follow-up, system research)
• Other duties as assigned by management.

Knowledge and Skills:

• Analytical thinker – ability to review data and recognize inconsistencies or errors
• Basic knowledge of Excel, Word and Outlook
• Type minimum of 30WPM
• Familiar with general office equipment – printer, copier, facsimile, phone
• Excellent written and verbal communication skills
• Basic knowledge of collections or rental industry preferred

Education and Work Experience:

• High School Diploma or GED required
• Work Experience: minimum 2 years’ previous experience in collections or general office preferred, not required

Physical Requirements:

• Ability to be present for in office training and move to hybrid remote.
• Work 40 hours per week; Flexible scheduling available.
• Work is in a typical office environment; prolonged sitting required (1-2 hours at a time); ability to move around the office to retrieve files, attend meetings in other areas, etc.; lifting up to 10 lbs occasionally.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.