If you are a current client, be sure to check out our Frequently Asked Questions. If you don’t see the answer to your question, please reach out to your client services representative and they will be happy to assist!
What do you need in order to credit report?
RentDebt requires validation documents for the balance submitted which includes the application with SSN/DOB, the executed lease agreement, a breakdown of the final charges (FAS, SODA, MO Reconciliation) and any judgment documents from the court.
How often do you credit report?
How long will this stay on their credit?
The collection record will remain on the former residents’ credit report for 7 years.
Can the consumer call and pay after SOL?
How do you notify a consumer that you have their account?
What is the bare minimum that I can provide to begin collection efforts?
How do I reset my ClientConnect password?
Why are the accounts/files I uploaded in ClientConnect yesterday not showing up anymore?
Can we remove an account from the former resident’s credit?
How do we know if you are missing documentation?
How will you update me on my accounts?
How will I know if an account has been closed?
How will I know where to post the money you remit to us?
My question still wasn’t answered- now what?
Your client services representative is always willing to help answer any question you may have. Please contact us at the email or number below.
PHONE NUMBER: 1-800-810-2020
Monday-Thursday: 8am to 5pm CST
Friday: 8am to 2pm CST