The Difference

FIRST-HAND PROPERTY MANAGEMENT EXPERIENCE

The RentDebt business platform was built on first-hand property management experience and a complete understanding of property management business practices. Our experience helps our collection team understand the day– to–day demands and responsibilities of on-site associates. It also allows our team to assist corporate level executives in managing and monitoring the collection process for their portfolios.

RDAC embraces a culture of high service standards for both our clients and consumers. We place supreme value on:

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Client Satisfaction

Direct involvement and sponsorship of industry associations including NAA, plus state and local associations across the U.S.

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Relationship Commitment

On-going lease training for our collection agents and support staff.

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Quality Pledge

Key personnel with 20+ years in the multifamily industry.

MAXIMIZING PORTFOLIO REVENUE

With decades of proven experience, we provide nationwide collection services in recovering delinquent debts for multifamily, student housing, and single family rentals. RentDebt offers a level of knowledge and expertise that is unmatched within the industry.

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Performance-Based Results

To maximize your debt portfolio, RentDebt recommends promptly placing delinquent accounts with appropriate validation documents.

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High Client Satisfaction

We utilize strategies including propensity to pay scoring, credit reporting to major credit bureaus, an aged collections program, various letter and settlement campaigns, and comprehensive litigation services.

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Long-Term Client Relationships

We provide portfolio analysis and continuous collection efforts from debt inception to post statute of limitations.

AWARD-WINNING CUSTOMER SERVICE

The operations team and client services department is committed to providing immeasurable, quality customer service to our clients and their former residents. As a collections partner with RentDebt, you will experience collections made easy.

Client Services

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Provides initial and on-going training for existing and new employees on placement procedures, RentDebt ClientConnect web portal, and software integrations.

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Offers a dedicated customer service representative for each clients and customer service support accessible Monday – Friday.

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Each month, communities and corporate leaders receive auto-generated reports communicating the status of individual accounts and the performance of the portfolio in terms of dollars collected.

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Each month, communities and corporate leaders receive auto-generated reports communicating the status of individual accounts and the performance of the portfolio in terms of dollars collected.

Operations

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Professional, courteous, and bilingual collection specialists are experts trained specifically on lease agreements, industry verbiage, negotiations, and federal, state, and local laws.

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Our team of tenured employees average 8+ years with our company.

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Unlike other agencies, RentDebt’s specialized agents only work rental debt.

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RentDebt has been voted one of Tennessee’s Top Workplaces for 6 consecutive years. At RentDebt, we strive to provide continuous improvement for the benefit of our clients, employees, and company while treating everyone in a fair and friendly manner with dignity and respect.

PROGRESSIVE INNOVATIONS

RentDebt strives to continuously innovate with new exciting ideas, technology, and platforms to grow and streamline processes and inevitably increase our value for our clients.

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CallFinder

Using this automated monitoring solution, we are able to record 100% of our calls using A.I. Technology. This allows us to gain insight on collector trends and consumer emotion and sentiment for improving the customer experience, agent performance, and bottom line revenues.

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Predictive Dialer

Using this technology allows us to eliminate bias, decrease human error, and improve efficiency and performance. A predictive dialer system screens out calls that reach voicemails, busy signals, or are disconnected – only directing calls that are answered by consumers to agents.

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Papaya Mobile App

This application is a secure payment alternative which allows the consumer to simply take a picture of the collection notice sent by RentDebt, enter a payment amount, and complete payment on their phone.

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Software Integrations

We are fully integrated with Yardi ©, RealPage ©, Entrata©,, and ResMan©,. Our team has experience and knowledge of the full cycle of integration from setup, testing, and troubleshooting to error updates upon integration completion. System integrations reduce the workload on clients while driving revenue.

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Coming Soon (eta. 2022)

We are excited about new innovations on the horizon including:

Twilio Flex is an enhanced predictive dialer that will include capabilities to chat and text with consumers.

TOP- NOTCH DATA SECURITY AND COMPLIANCE

Your security is of utmost importance to our team. We have invested heavily in acquiring highly qualified compliance personnel and developing the internal processes and procedures that place compliance and data security at the forefront of every RentDebt employee’s daily work requirements.

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We are 100% focused on multifamily housing; however our parent company, ACSI, is a full service collection agency in the medical, government, bank card, and student loan industries. These industries have typically been heavily regulated concerning compliance and data security which allows RentDebt to boast data security protocols that have passed many extremely stringent audits over the years.